:root{--purple:#4d12a8;--dark:#1d063c;--orange:#ff6846;--ink:#1c1723;--muted:#817989;--line:#e9e3ee;--bg:#f5f2f8}*{box-sizing:border-box}body{margin:0;font-family:Poppins,sans-serif;color:var(--ink);background:var(--bg)}button,input,textarea{font:inherit}.crm-login{min-height:100vh;display:grid;place-items:center;padding:20px;background:radial-gradient(circle at 20% 85%,rgba(255,104,70,.25),transparent 28%),linear-gradient(135deg,#190331,#4d12a8 65%,#782cdb)}.crm-login section{width:min(430px,100%);padding:36px;border-radius:24px;background:#fff;box-shadow:0 28px 70px rgba(14,2,39,.3)}.crm-login img{display:block;width:160px;margin:0 auto 25px}.crm-login section>span{color:var(--orange);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.7px}.crm-login h1{margin:8px 0;font-size:25px}.crm-login p{margin:0 0 22px;color:var(--muted);font-size:12px}.crm-login label{display:block;margin:12px 0;color:#675f6d;font-size:10px;font-weight:600;text-transform:uppercase}.crm-login input{width:100%;height:50px;margin-top:6px;padding:0 13px;border:1px solid var(--line);border-radius:11px;background:#faf9fc}.crm-login button{width:100%;height:49px;margin-top:9px;border:0;border-radius:11px;background:linear-gradient(135deg,var(--purple),#782ddd);color:#fff;font-weight:700}.crm-error{margin:10px 0;padding:10px;border-radius:9px;background:#fff0f2;color:#b63f53;font-size:11px}
.crm-app{height:100vh;display:flex;flex-direction:column;overflow:hidden}.crm-app>header{height:72px;flex:0 0 72px;display:flex;align-items:center;justify-content:space-between;padding:0 24px;border-bottom:1px solid var(--line);background:#fff}.crm-brand,.crm-user{display:flex;align-items:center;gap:14px}.crm-brand img{width:138px}.crm-brand span{padding-left:14px;border-left:1px solid var(--line);color:var(--muted);font-size:10px;font-weight:600}.crm-user strong,.crm-user small{display:block;text-align:right}.crm-user strong{font-size:11px}.crm-user small{color:var(--muted);font-size:8px}.crm-user a{padding:9px 12px;border-radius:9px;background:#f1ebf8;color:var(--purple);font-size:9px;font-weight:700;text-decoration:none}.crm-app>main{min-height:0;flex:1;display:grid;grid-template-columns:390px minmax(0,1fr)}.crm-app aside{min-height:0;display:flex;flex-direction:column;border-right:1px solid var(--line);background:#fff}.crm-queue-head{display:flex;align-items:center;justify-content:space-between;padding:22px 20px 12px}.crm-queue-head span{color:var(--orange);font-size:8px;font-weight:700;text-transform:uppercase}.crm-queue-head h1{margin:4px 0 0;font-size:21px}.crm-queue-head button{width:36px;height:36px;border:0;border-radius:10px;background:#f1ebf8;color:var(--purple);font-size:18px}.crm-tabs{display:flex;gap:7px;padding:0 20px 13px}.crm-tabs button{flex:1;padding:9px;border:0;border-radius:9px;background:#f5f2f7;color:#746d7b;font-size:9px}.crm-tabs button.active{background:var(--purple);color:#fff}.crm-conversation-list{min-height:0;overflow:auto;padding:0 10px 15px}.crm-conversation{position:relative;width:100%;display:grid;grid-template-columns:42px minmax(0,1fr);gap:10px;margin:4px 0;padding:12px;border:0;border-radius:12px;background:#fff;text-align:left;cursor:pointer}.crm-conversation:hover,.crm-conversation.active{background:#f3edf9}.crm-avatar{width:42px;height:42px;display:grid;place-items:center;border-radius:13px;background:linear-gradient(135deg,#4d12a8,#7b2cda);color:#fff;font-weight:700}.crm-conversation strong,.crm-conversation small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.crm-conversation strong{padding-right:74px;font-size:10px}.crm-conversation small{margin-top:5px;color:var(--muted);font-size:8px}.crm-conversation em{position:absolute;right:11px;top:11px;padding:4px 6px;border-radius:99px;background:#fff1dc;color:#9a620d;font-size:6px;font-style:normal;font-weight:700}.crm-conversation em.in_progress{background:#e5f7ee;color:#177a59}.crm-loading{padding:25px;text-align:center;color:var(--muted);font-size:10px}
.crm-chat{min-width:0;min-height:0;background:radial-gradient(circle at 85% 10%,rgba(102,37,190,.07),transparent 25%),#f7f4f9}.crm-empty{height:100%;display:grid;place-content:center;text-align:center;color:var(--muted)}.crm-empty i{width:66px;height:66px;display:grid;place-items:center;margin:auto;border-radius:20px;background:#eee6f7;color:var(--purple);font-size:28px}.crm-empty h2{margin:17px 0 5px;color:var(--ink);font-size:18px}.crm-empty p{font-size:10px}.crm-chat>[hidden]{display:none!important}#chat-panel{height:100%;display:flex;flex-direction:column}.crm-chat-head{height:72px;flex:0 0 72px;display:flex;align-items:center;justify-content:space-between;padding:0 22px;border-bottom:1px solid var(--line);background:rgba(255,255,255,.92)}.crm-chat-head strong,.crm-chat-head small{display:block}.crm-chat-head strong{font-size:13px}.crm-chat-head small{margin-top:3px;color:var(--muted);font-size:8px}.crm-chat-head button{padding:9px 12px;border:0;border-radius:9px;background:var(--purple);color:#fff;font-size:8px;font-weight:700}.crm-chat-head button.secondary{background:#f1ebf6;color:#6b5d77}.crm-messages{min-height:0;flex:1;overflow:auto;padding:24px}.crm-message{max-width:min(72%,650px);margin:8px 0;padding:11px 13px;border:1px solid var(--line);border-radius:4px 14px 14px 14px;background:#fff;box-shadow:0 6px 18px rgba(40,12,72,.04)}.crm-message.out{margin-left:auto;border:0;border-radius:14px 4px 14px 14px;background:linear-gradient(135deg,#4d12a8,#6820be);color:#fff}.crm-message p{margin:0;white-space:pre-wrap;font-size:10px;line-height:1.55}.crm-message small{display:block;margin-top:5px;color:#968e9b;font-size:7px}.crm-message.out small{color:#d5c5e8}.crm-reply{display:flex;align-items:flex-end;gap:10px;padding:14px 20px;border-top:1px solid var(--line);background:#fff}.crm-reply textarea{flex:1;min-height:48px;max-height:120px;padding:12px;border:1px solid var(--line);border-radius:11px;resize:vertical}.crm-reply button{height:48px;padding:0 20px;border:0;border-radius:11px;background:linear-gradient(135deg,var(--orange),#ff865c);color:#fff;font-size:9px;font-weight:700}
.crm-back{display:none}.crm-chat:has(#empty-chat:not([hidden])){pointer-events:none}
@media(max-width:760px){.crm-app>header{height:62px;padding:0 12px}.crm-brand img{width:120px}.crm-brand span,.crm-user div{display:none}.crm-app>main{display:block;position:relative}.crm-app aside{width:100%;height:100%}.crm-chat{position:absolute;inset:0;z-index:5}.crm-chat:has(#empty-chat:not([hidden])){display:none}.crm-chat-head{padding:0 12px;gap:8px}.crm-back{display:block!important;padding:7px 10px!important}.crm-messages{padding:14px}.crm-message{max-width:86%}.crm-reply{padding:10px}.crm-reply button{padding:0 13px}}

/* App CRM PWA — independente */
.crm-install-separator{display:flex;align-items:center;gap:10px;margin:13px 0 10px;color:#a39aa8;font-size:8px;font-weight:700;text-transform:uppercase}
.crm-install-separator:before,.crm-install-separator:after{content:"";height:1px;background:#ebe5ef;flex:1}
.crm-install-btn{width:100%;height:49px!important;margin:0!important;border:0!important;border-radius:11px!important;background:linear-gradient(105deg,#4d0d91,#7119c6 58%,#9c24d0)!important;color:#fff!important;display:flex;align-items:center;justify-content:center;gap:9px;font-weight:700!important;cursor:pointer;box-shadow:0 9px 22px rgba(83,20,150,.20)}
.crm-install-btn i{font-style:normal;color:#ff8a45;font-size:16px}.crm-install-btn.installed{background:#eaf8f2!important;color:#177255!important;border:1px solid #ccebdd!important;box-shadow:none}
.crm-install-btn.installed i{color:#177255}.crm-install-help{display:none;margin-top:9px;padding:10px 11px;border:1px solid #e5ddec;border-radius:9px;background:#faf8fc;color:#6c6374;font-size:9px;line-height:1.5}.crm-install-help.show{display:block}.crm-install-help strong,.crm-install-help span{display:block}.crm-install-help strong{color:#302637;margin-bottom:2px}